1. Scope
This Refund Policy explains when payments made to add funds to a Cheap.dev USD balance can be refunded and how to request a refund. It supplements the Terms of Use; if this Policy and the Terms conflict on refunds, this Policy applies. By adding funds, you agree to this Policy.
2. Payment status
Cheap.dev accepts one-time payments that add funds to a prepaid USD balance through Airwallex (cards) or NOWPayments (cryptocurrency). A payment is complete only after the provider confirms it. If a callback is delayed, you can request an updated provider status from your payment history; a pending status does not mean that funds have been added.
3. Prepaid USD balance
Cheap.dev accepts one-time balance top-ups, not recurring subscriptions. A confirmed payment adds the purchased dollar amount to your account balance. There are no automatic renewals, so there are no recurring charges to cancel; you simply choose whether to add more funds.
4. Consumed usage is not refundable
Your USD balance is reduced according to the published price and measured billing unit for each API request. Amounts consumed by successfully processed requests are not refundable, because the corresponding model and infrastructure costs have already been incurred. Request-level usage records let you review each charge.
5. Failed or faulty requests
Requests that fail before usable processing occurs are not intended to consume your balance. If a service fault on our side deducts funds for a request that produced no usable result, contact us with the request identifier; after verification we will restore the deducted balance or, where restoration is not reasonable, refund the corresponding amount.
6. Unused balance
Unless a different rule is stated at the time of purchase, you may request a refund of a top-up that is entirely unused within 14 days of purchase. A partially used top-up is refundable only for its unused dollar amount, and only where required by law or approved by us in a case-by-case review.
7. Duplicate or incorrect charges
If you are charged twice for the same package, charged an amount different from the displayed price, or charged without authorization, contact us promptly. Verified duplicate, incorrect, or unauthorized charges will be refunded in full to the original payment method.
8. Statutory rights
Nothing in this Policy limits refund, withdrawal, or cancellation rights that applicable consumer-protection law grants you and that cannot be waived, including rights available in the EU, UK, and other jurisdictions. Where such law requires a refund on terms more favorable than this Policy, the law prevails.
9. How to request a refund
Email contact@cheap.dev from the email address associated with your account, and include the transaction reference, the package purchased, relevant request identifiers if the issue concerns specific requests, and the reason for the request. We may ask for reasonable information to verify your identity and the charge. We aim to respond within 10 business days.
10. Processing of approved refunds
Approved refunds are issued to the original payment method. Once issued, the time for funds to appear depends on the payment provider and your bank, typically 5–10 business days. Refunded amounts include applicable taxes where required. When a refund is issued, the corresponding USD balance is removed from your account.
11. Abuse and chargebacks
We may decline refund requests that show a pattern of abuse, such as consuming purchased balance and then routinely requesting refunds, fraud, or use of the Services in violation of the Terms of Use. Please contact us before initiating a chargeback; unresolved disputes filed directly with a payment provider may result in suspension of the associated account while the dispute is investigated.
12. Changes and contact
We may update this Policy by posting a revised version with a new “Last updated” date, and material changes may receive additional notice. Questions about this Policy or a specific charge may be sent to contact@cheap.dev. Do not include passwords, API tokens, or full payment-card numbers in email.